Leading Customer Success professionals and previously managing a multidisciplinary hospital IT team of 12
Customer Success & Operations Leader
Nick Heuberger
Customer Success & Operations Leader | Enterprise SaaS | Healthcare Technology | Operational Transformation | Driving Retention, Growth, & Executive Partnerships
Across more than 20 years in enterprise technology and healthcare IT, I have led customer success teams, managed complex SaaS relationships, directed enterprise implementations, influenced product strategy, and helped organizations turn customer friction into measurable business improvement.
Strategic partner to healthcare teams
Work
Resume and career focus
A concise view of customer leadership, healthcare technology delivery, and account strategy across complex software environments.
Download resumeManaging an enterprise portfolio exceeding $11 million in annual recurring revenue
Identifying and supporting $1.9 million in expansion opportunities
Translating recurring customer challenges into product, service, and operational recommendations
Capabilities
Skills, achievements, and awards
Organized around the work that matters most in senior customer relationships: trust, clarity, execution, and measurable improvement.
Customer Success & Account Strategy
- Enterprise account management
- Renewal strategy
- Stakeholder alignment
- Risk planning
Healthcare Technology
- Healthcare software
- Operational workflows
- Customer enablement
- Portfolio support
Executive Communication
- Account plans
- Business reviews
- Clear escalation paths
- Decision-ready reporting
Data, Reporting & Automation
- Power BI
- Microsoft 365
- PowerApps
- Automation concepts
Process Improvement
- Problem solving
- Internal tools
- Workflow refinement
- Cross-functional execution
About
Calm in complexity
I am drawn to work where people, systems, and decisions all meet at once. In healthcare technology, that means listening carefully, translating ambiguity into action, and helping customers feel confident that the next step is understood and owned.
Outside of work, I like building tangible things and understanding how systems behave. Woodworking, smart home automation, electronics, philosophy, and technology all feed the same habit: taking problems apart, finding the shape underneath, and putting something better back together.
Community
Contributions
Volunteer woodworker creating & donating items for charitable fundraising.
Designed & produced 500+ 3D-printed face-shield components for local healthcare organizations during the initial COVID-19 response.